Thank you for your purchase with us. We hope you are happy with your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for an exchange. Please see below for more information on our return policy.
To return an item, please email customer service at firstname.lastname@example.org or contact: 0771757655. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its original packaging, Purchase Invoice from Apple Asia, and send your return items to the following address:
Francium (Pvt) Ltd
No. 515, Lion House, Galle Road, Bambalapitiya, Colombo 04
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
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